Shipping
We offer 2-Day Canada wide shipping for a flat rate of $9.97 or free curbside pickup from deRMA Skin Institute in Guelph.
Yes, we can ship internationally upon request. If you’d like you order to be shipped outside of Canada, please contact us for a quote.
In most cases, your order will reach your home within 3 business days or less. We strive to pack & ship all orders within one business day, and use Canada Post 2-day shipping for all orders.
Payment
We accept American Express, VISA, and Mastercard via our online store.
All purchases as billed via Stripe and will reference deRMA Skin Institute in the debit memo.
Orders & Returns
You’ll receive a tracking number from us via email once your order ships. You can use our order tracking page for status updates and to track your delivery.
Please contact us via one of the the methods listed on our contact page, providing a brief description of the product you’d like to return and the issue. We’ll take care of the rest. A member of our team will reach out to you with next steps, in most cases providing a RMA # and return shipping label for your return.
